Customer Service
FEE FOR SERVICE:
Those who can pay will be served immediately since there are very few restrictions. Any gains from fee for service
are used by COA to help reduce the need to raise additional funds for grant services.
GRANT SERVICES:
Information will be submitted
and evaluated by a State system to determine eligibility for grant services. The majority of grant services require individuals to
be 60 years of age or older. Some services, such as Medicare, require the client to be homebound. Certain services require
a modest co-payment, which is based on income. If a client is unable to pay, a waiver system may be available. Some services do not
require any fee; however, donations are encouraged because many clients are able to contribute. Co-payments and donations help us
to defray the cost of grant services. Since funds are limited there is often time a waiting list, with the exception of
Home Health.
Grant services are partially funded by the State of Florida and/or Federal programs. Program participants must be 60 years of age
or older and meet functional impairment levels to quality.
Services available under this program are solely dependent upon adequate
funding from the State and Federal government. Due to the growing number of individuals in Volusia County over the age of 60 needing
assistance, long waiting lists are not uncommon.